Quality Assurance (QA)

Quality Assurance and Safety Assurance are complementary and share similar tools.  QA is focused on compliance under prescriptive policy/rules and other requirements to meet Customer expectations and contractual obligations; while Safety Assurance is focused on Safety Performance.  The primary objective of any SMS is to identify safety-related hazards, assess the associated risk and implement effective risk controls.  In contrast, a QA focuses on the consistent delivery of products and services that meet relevant specifications.  Nonetheless, both Quality Assurance and Safety Assurance must:

  1.  Be planned and managed;
  2.  Depend upon measurement and monitoring of performance indicators;
  3.  Involve all organizational functions related to the delivery of aviation products and  services; and,
  4.  Strive for continuous improvement. 

Quality Assurance Plan (QAP)

         Applicable for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

(For Airports, Aerodromes and Heliports - Download Brochure 0000-7)

Quality Audit

Applicable for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Quality Audit

  • 1st. Party Audit
  • 2nd. Party Audit
  • 3rd. Party Audit

QualaTech is a proven aviation Auditing Organisation, specialising in Airports / Aerodromes / Heliports, Fixed & Rotary Wing Operations, Manufacturing and Aircraft Maintenance Organisations.

QualaTech is routinely engaged to Audit assorted Organisations as an independent 3rd Party, performing First and Second Party Audits.  QualaTech has performed innumerable Audits for various major Organisations such as, BC EHS, BC Hydro and CGG, against Certificate Holders trying to achieve higher compliance levels to established Standards and/or Contract requirements.  

“Bad Auditors try to impress, good Auditors coach, encourage and mentor”

QualaTech has effectively been providing Quality ‘Product’, ‘Process’ and ‘System’ Audits for assorted aviation Organisations for over 21 years.  Our Auditors are Transport Canada trained and/or possess additional qualification, such as that administered by the ISO.  The quantity of Quality Compliance Audits undertaken in Canada and internationally by QualaTech, are too numerous to list.  Nevertheless, aside from providing comprehensive Audit Services, QualaTech has also administered numerous dedicated ‘Quality Auditor’ and ‘Quality Assurance’ training courses for various Certificate Type Holders.

Quality Management and Safety Management are highly complementary, working closely together to achieve overall Customer satisfaction, while maintaining and improving safety goals.  Safety Management is ‘what we do’; Quality Management is ‘how we do it properly’.  A Quality Management System (QMS) cannot conflict with a Safety Management System (SMS), and although similar functions and processes are employed, the end result is distinct and separate.  For example, although you can have a quality product or service, as defined by Regulation, an ISO Standard or other, an Organisation can nevertheless, still fail to have a safe product and/or service!  It is often incorrectly assumed that processes designed to produce a quality product and/or service - repeatedly performing a function without variation - equates to systematically producing a safe product and/or service; which is not only incorrect but a very perilous assumption to make. 

In general terms, auditing is the on-site verification activity, such as the inspection or examination of a process or Quality System, to ensure compliance to a Standard or specific requirement.  An Audit can apply to an entire Organization, or to a single explicit function, process, or even a single production step.  QualaTech provides complete pre-to-post Audit Service activities - inclusive of Auditor Training - with special attention to the final Audit Report to ensure it is both accurate and discernible. 

An effective QMS forms the foundation of sustained excellence within a business, where obtainable results must be balanced toward the achievement of both short and long-term Quality goals.  Measurable successes of a Quality Assurance Plan (QAP) may include, but is not limited to, Customer value added performance, leading-edge governance, people empowerment within the Organization, lasting partnerships, peer recognition and a responsible contribution toward a sustainable future.  Quality is not about just meeting minimum regulatory requirements (although this might have to be considered as a starting point), it is really about competitive performance differentiators; which is also the foundation upon which a sustainable and successful SMS is built and maintained.  QualaTech’s proven track record in Auditing both non and complex Organisations, of various and/or multiple Certificate Types, is well documented. 

There are three different types of Audit types which may be employed to achieve the Audit purpose:

First Party Audit: (Internal Audit) is a mechanism by which an Organisation monitors adherence to its documented quality system.  It carries little weight externally, except as confirmation that the QMS is operating correctly.  Its chief benefit is to the Organisation.  A First Party Audit provides ‘objective data’ used to highlight the potential for improvement as a basis on which to plan improvements.

Second Party Audit:  Usually performed by a Customer, or a representative of the Customer, when the Customer needs to establish confidence in the process contributing to a particular product or service.  Exemplī grātiāIn, ABC Airport would provide an Audit to a fuel supplier or other service provider. 

Third Party Audit: Performed by agencies, independent of both Customer and supplier (i.e. Transport Canada, ISO, Argus, Wyvern, etc.), recognised as component to assess QMS against a specific Standard.  In recognition of meeting the requirements of a Standard, the supplier will achieve certification to the Standard.  Certification has the benefit of reducing, if not eliminating (in some cases) the need to perform a Second Party Audit. 

 Quality Systems do not investigate incidents or accidents or undertake Risk Assessment.  QMS processes Audit the ‘output of a process’ for variance only.  A SMS will however, investigate events but focuses more on the contributing factors from all influencing sources.

(Details provided on request)

(Note: Auditing is complex and must be carefully defined under an 'Audit Scope' prior to commencement)

Audit Checksheets

Applicable for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

  1. Critique existing Audit Checksheets for Compliance & Applicability
  2. Build Audit Check Sheets to Applicable Control Document

(Details provided on request)

Please note: Brochures have not been developed for all Services and/or are in the development stage.  In the event you require more information on a topic listed here or are in need of a Service not listed, please contact QualaTech for additional information.  Thank you.