Safety Promotion - Education & Training Assurance

General statement and introduction.

“It is not necessary to change.  Survival is not mandatory.”  W. Edwards Deming.

Education is about learning the theories to reinforce the knowledge in which a  person may already have a basic understanding.  Training on the other hand gives a person the actual skills to accomplish a task.

Education therefore, provides the foundation on which a person applies specific knowledge to a situation at a later time, where as Training, typically concentrates on an individual's skill development.  Development of an individual, via education and training is one reason why QualaTech courses are so successful.  QualaTech understands the importance of promoting personal enhancement, in combination with individual skills via conscious and subliminal learning”.

Successful learning is the combination of vireos practices that includes assorted training and educational techniques.  It is not as simple as providing the 'raw knowledge' or 'information', the process involves a wide range of other activities such as leadership, coaching, encouraging, listening and mentoring, it also means that the Instructors must thoroughly know the subject mattermaterial.  Albert Einstein once said:  “If you can’t explain it simply, you don’t understand it well enough.”  Nothing could be truer when it comes to training.

In practical terms, ‘training’ is considered to be the third partner or ‘leg’ that supports both Quality Assurance and Safety Assurance.  Without either one of the three programs, the proverbial ‘three legged stool’ will collapse. 

Please Note: SMS Training encompasses a variety of subjects.  Therefore, depending on the Certificate Type held and the involvement of an employee (inclusive of function & competence in the SMS), the content and Scope of the training will necessarily vary.  It is not practical to list every possible training contingency, but please be assured that QAC fully appreciates the complexity of the issue, and designs all courses to meet the audience.  For full explanation, please contact QAC directly to ensure you get the information applicable to your specific Certificate Type(s).  Thank you.  

Safety Management Systems Training

          Applicable Training for:

Airports, Aerodromes & Heliports, Airlines, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

  • Safety Management Systems (SMS)

 (For Airport / Aerodrome & Heliport SMS Training - Download Brochure 0000-18)

(For Airline (705) SMS Training, please contact QAC directly for further information.  Thank you.)

The QualaTech SMS Training Course provides participants with a concentrated overview and update on Safety Management System principles, practices and operation.  The course explains the theoretical and the practical aspects of SMS, while examining accepted Safety Management components and practices.  Although the course is designed to familiarize personnel with practical and specific implementation and management requirements of a SMS, it also reviews the methodology behind SMS, inclusive of regulatory requirement.  Instruction is at a ‘human level’ with course material correspondingly comprehensive but not to the degree of being overly academic.  Delivery is dynamic and interactive; making for an interesting and entertaining experience.  “Boredom does not enhance learning!” 

The knowledge imparted as a result of formal professional training, will enable participants to review the Safety Management arrangements, lines of authority, communication, responsibilities and accountability within their own operational areas.  In addition, participants will learn how to confidently analyse assets and resources, inclusive of any shortcomings, while assessing and prioritizing what needs to be accomplished and/or managed as an on-going activity of the SMS.  At the completion of the training, all fears will have been removed and a clear understanding of exactly what Safety Management is - will prevail.

Please note:  Hazard Identification and Risk Assessment is a continuing and extensive process.  Therefore, the intent of the Workshop is to provide the necessary knowledge and practical training that will allow for this process over a period of time.  The workshop teaches the participant how to perform this important function with the Consultant providing the expertise, assistance and practical training to accomplish the knowledge transfer, therefore allowing the Client’s employees the ability to continue the process with confidence. 

At the completion of the onsite Workshop activities, selected complex situations will be subjected to detailed Risk Analysis and Assessment techniques as a group activity.  Furthermore, the Safety Assessment Report produced by the Consultants during the onsite activities will contain a list of all hazards identified during the Workshop. 

Change Management Leadership Team (CMLT) Training

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Air travel remains a dynamic, essential and expanding industry, an industry that facilitates economic growth, world trade, international investment and tourism and is therefore, central to the globalization of many industries.  As a result, Air Operators, Airlines and Aerodrome profitability is closely linked to national and international economic growth and trade. 

Nevertheless, it is imperative that Air Service Providers prepare for radical and creeping change within their sphere of influence to ensure their continuing survival and prosperity.  This has never been truer than in the economy of the current times.  Crucial to sustainability is the prevention of ‘error’ and ‘loss’.  It is widely quoted that the cost of prevention is minuscule, when compared to the cost of a major incident involving an aircraft or other large conveyance.  This is undeniably true and cannot be overstated.

In today’s dynamic marketplace, change is not only inevitable but also essential for survival and growth.  To prosper, businesses need to adapt to new situations, keep up with the latest technologies and industrial ‘best practices’, while adjusting to competitive pressures and new regulation.  Not an easy task, but if managed correctly, is one that can provide tremendous advantage.  However, if employees are not committed to change, or see change as a threat rather than an opportunity, or are simply afraid of learning new technology, processes or procedures etc., (often compounded as people grow older), then change can have unforeseen and dire consequences.  Consequences that can reduce or even nullify the intended benefits of the original requirement for change i.e. evolution and adaptation. 

A classic example of someone who is resistant to change is termed a "Luddite".  This was a term coined to describe anyone opposed to industrialization and/or automation.  It is a appellation still applicable to people who resist change today but now other modern areas are also affected, such as computerization and new technologies in general, even Change itself.     

Assuredly as "death and taxes", Change is an inevitable fact of life, which must be recognized for its own worth or else an Organization - like a living species - which cannot adapt, will suffer extinction.  Only those who are able to adjust, evolve and progress will survive.  Change therefore must be managed and people need to recognize the value in Change as an advantage, along with its inherent and often hidden dangers; nevertheless, ‘Change for the sake of Change’ must be avoided.  Change Management Leadership Training (CMLT) is a proven method by which Change can be harnessed and utilized to full advantage.  

Altering the underlying culture of an Organization is like trying to Change another person’s personality.  A very difficult act to accomplished and successfully manage.  Culture, like a human ‘pushes back’ in resistance to Change, rather than adapting and embracing it out of the gate from the inception.  This is a natural phenomenon and to some extent is desirable!  Nevertheless, "culture will always eat strategy for breakfast" and therefore, resistance is often the singular most important element separating mediocrity from excellence.  How do you persuade people that the change you are recommending is for the betterment of all, and how do you dissipate natural fears and suspicions? 

The QualaTech one-day Change Management Leadership Team Training workshop explores the dynamics of Change within an Organization.  Among other aspects, it necessarily looks at leadership and asks difficult questions such as:

“How do Leaders lead?”   “What makes culture – among other leading blockers to Change - so difficult to change?”  “How does a Leader’s personality effect the change”?  Etc.

The course examines core elements of psychology within each of us that can affect change, such as decision making and performance factors.  The program discusses the main reasons why attempts at Cultural Change (i.e. Safety Management Culture, Safety Culture, etc.) will often fail, while providing guidance to help establish lasting cultural adaptation.  Additionally, Leadership vs. Management style is explored relevant to effecting Change, and what must be accomplished to support ‘cultural shift’.  Concluding the training is a discussion on ‘Transformation’ and how to recognize and promote the subtle signs of successful Change. The QualaTech one-day CMLT Training Course is designed to help an operation perceive change in a positive light, helping employees cope with Change (personal Change along with that of the Company’s), while becoming active participants in the Change process.  This also means accepting responsibility and ownership for it.  

  • Change Management Team Training

(Download Brochure 0000-12


Impairment Mitigation Program Training (IMPT)

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Many medicines, whether prescribed by a doctor or obtained ‘over the counter’ or by other means (e.g. the internet) and illicit drugs may also impair performance.  

In the short term (minutes to hours) judgement and decision-making will be affected, there will be an increase in errors and risk-taking behaviour, mood changes, poor co-ordination, tracking and concentration and slower reaction times. Some effects can persist for several days, particularly poor balance and slow cognition. High or persistent intake over a prolonged period can also result in a wide range of chronic and debilitating illness.  

We know all this, but how do we manage, control and mitigate the problem?  One proven method is by Educating and Training Staff.

An important part of any IMPT involves educating that Impairment is a Safety Hazard and that everyone is responsible and ultimately accountable to better manage their own condition and well being.

All Operators should provide robust IMPT and education to personnel and (as applicable) contract staff.  The QualaTech IMPT includes the following elements:

  •  the potential effects of alcohol and drugs;
  • medication use (prescribed or bought from a pharmacy) to ensure the safe exercise of licence privileges whilst taking medication;
  • causes of Impairment in the context of work and safety;
  • the early recognition and rehabilitation of individuals with an alcohol or drug problem;
  • peer intervention and how to address potential concerns;
  • briefing on self-awareness and facilitation of self-referral for help with an alcohol or drug problem;
  • procedures for monitoring the efficacy of the IMP;
  • the implications of a drug and alcohol testing program (‘with cause’, post incident/accident and random) and your rights.

(Details provided on request)

(Reference 'Operations' IMP).

Quality Assurance Training

          Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

  • Quality Assurance (QA)
  • Quality Auditing
  • Corrective Action Plan (CAP) Response Writing
  • Root Cause Analysis

(For Airport / Aerodrome & Heliport QA Training - Download Brochure 0000-13)

(For Fixed & Rotary Wing, Manufacturing and AMO QA Training - Download Brochure 0000-11)

Audit Procedures Course / Workshop

  Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Comprises of:

  • Introduction
  • Pre-Audit
  • Physical Audit
  • Post Audit
  • Root Cause Analysis & Writing a Finding
  • Audit Report

The Audit Procedures Course / Workshop is designed for personnel aspiring to be, or who are already engaged in the capacity of 'Quality Auditor'.  The course describes the elements of a typical Internal Quality Audit System (IQAS), while taking into account that an Audit program is not always restricted to the Quality Assurance Program (QAP), but may be extended in part to other operational areas, such as the Safety Management System (SMS).  Therefore, the training material considers several standards as options for fit and function.   

It is generally understood that Regulation represents only the minimum requirement, and consequently, most Organisations should now be applying ‘Beyond Minimum Compliance’ (BMC) principles to many operational areas, including that Quality Assurance (QA).  An Audit function (within the Audit Program) is one example where BMC makes sense under the QAP.  Best Practices will be discussed and presented for consideration.

Although a Quality Management System (QMS) may be the desired path for all operational areas, training success should not be dependent on QAP's existing complexity or sophistication.  By this methodology, a participant will be able to Audit other operational areas by applying the application of standard Auditing principles.  In the case of Transport Canada Regulation, and depending on the type of Certificate held, the minimum element of a QAP may be that of an Audit Program.  Consequently, the Auditor must understand the Audit Program thoroughly to be effective. 

The course naturally accepts that some participants will have more 'Quality Systems' and 'Quality Management' awareness/knowledge/experience than others.  Therefore, the information and delivery of all material is presented in plain English, without being overly burdensome, simplistic, technical or academic.

The course will:

  • Make participants aware of the need for Auditing.
  • Describe a practical Audit system.
  • Train people to become Auditors (Internal or other).
  • Transfer knowledge and skill.

The goal of the course is to have participants leave the training with confidence, and a thorough comprehension in basics Auditing Principles, including Why we must Audit, How to design and construct an Audit and, Who has what responsibility within it.  Auditors will learn the Audit Management Process, so they can acquire a better appreciation of how individual Audits combine to form a ‘total picture’, illustrating the Organisation’s health and how it is operating under the current arrangement.

Writing an 'Audit Report' is an important section that has tremendous worth, since the ability to write an accurate and factual Audit Report is a primary requirement for an Auditor.  Mock Audit interviews and other simulations will be conducted, enabling Auditors to be comfortable in the art of Auditing techniques. 

The course will also examine:

  • Why we Audit?
  • What an Audit is?
  • Who is Audited?
  • When to Audit?
  • Where to Audit?
  • How to Audit?

The training will similarly look at Audit theory and provide some practical illustration (time allowing).

Using a practical approach and interactive discussion of the Audit process, the course will prepare the Auditor (member of a larger Audit Team) to conduct an Audit with confidence.  The training will identify the standard documentation utilized during an Audit, in addition to discussing common issues that may arise during the Audit discovery process, such as Conflict of Interest, Ethics, Communication with the Auditee, etc.  Reference to actual Internal Audit examples will aid participants understand what is expected of them as an Auditor, under an effective “closed loop” system.

It is important for an Auditor to recognize and understand the true 'Root Cause' of a Non-compliance, to ensure that the actual cause of an issue is properly identified.  Finally, if time permits, Case Studies will be presented from real life situations to further help understand the Quality Audit process.

The following represents some of the principle sections covered during the training, although other areas are also addressed:

  • Compliance review
  • Effectiveness of Risk Management
  • Competence of Personnel
  • Performance Indicators
  • The Audit Team
  • The Audit Process
  • Audit Reports and Follow-up

(Note: Course content is subject to change without prior notice.)

(For Fixed & Rotary Wing, Manufacturing, Aerodrome / Airport and AMO Auditor Training - Download Brochure 0000-24)

Corrective Action Plan (CAP) Writing to Transport Canada Requirements

 Applicable Training / Workshop for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Comprises of:

  • Review of PVI Process
  • Understanding the Finding
  • Root Cause Analysis
  • Risk Assessment and Assorted RATs
  • Linking it all Together

(Details provided on request)

Human Factors Awareness Training (HFAT) Workshop

         Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

  • Human Factors Awareness Training (HFAT) 
  • Error and Loss Management
  • Communication & Teamwork
  • Decision Making - Navigating Conflict

(For Airport / Aerodrome & Heliport HFAT - Download Brochure 0000-3)

(For AMO, Manufacturing & Fixed & Rotary Wing Operations - Download Brochure 0000-21

Company Aviation Safety Officer (CASO) Training

 Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

  • Company Aviation Safety Officer (CASO)

(Download Brochure 0000-22

Accountable Executive (AE) & Safety Manager (SM) Training

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Comprises of:

  • Duties & Responsibilities
  • The Law, due diligence & Duty of care
  • Liability
  • Leadership
  • Team Enhancement

(Details provided on request)

High Performance Work Team (HPWT) Training

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

'Team Building' and 'Teamwork' are two terms that are often used interchangeably without regard to their actual meanings.  Failure to consider and plan for these two cultural drivers, will contribute to low morale, low productivity, inefficient processes, and confusion in the workplace.  Even with a clear vision, realistic goals and effective metrics, a lack of understand will significantly contribute to poor collaboration, workplace challenges and denial of accountability. 

SAFETY IS YOUR JOB.  The roles we have at work, are nothing more than an opportunity to apply a Continuous Improvement Process to our job… Safety.  This important epiphany over the perspective of Safety, makes HPWT a critical factor in the success of  business.  

During the two-day workshop, you will learn why it is more important to focus on the TEAM YOU ARE ON, rather than the TEAM YOU ARE IN.  This focus keeps your eyes aimed high, concentrating on the 'Safety Objectives' of the company as it delivers its services to the Customer.

In this innovative and culture changing program, you will learn:

  • Concepts of a healthy team:

Clarify your behavior’s intent to 'contribute' or 'contaminate'  the team's success * Apply Drucker’s formula for motivation (M = P x V)  - Are you Responsible TO or FOR team members -  Conduct a START-STOP-CONTINUE Exercise.

  • Difference between team building and teamwork:

Know when to build relationships and when to achieve results.

  • Working the SCARF model for team communications:

Create a healthy safety environment for building accountability, challenging others and fostering collaboration based on David Rock’s S.C.A.R.F. model.

  • Safety leadership and demonstrated behaviors:

Yogi Berra said, “you can observe a lot by watching”.  What behaviors do you see the leadership of your business exhibit when it comes to safety?  Remember, Safety is THEIR JOB too.

  • Personalities and the team that values the person:

Our work styles are often driven by our personalities.  Failure to see “the person” behind the ‘teamwork’ can have devastating results on your business and for your Customers.

  • START-STOP-CONTINUE Exercise:

Looking at your areas of responsibilities, identify the contaminating or contributing behaviors that your want to stop, start or continue as you build a safety culture.

  • What team are you ON vs What team are you IN?:

Keeping your eyes on the ‘big picture’ of the business will show you the importance of seeing yourself ON the corporate safety team first rather than in the team of your area of safety.  This keeps your safety practices efficient and effective for long term business sustainability.

  • Human Factors for collaboration and accountability:

Apply the ‘Dirty Dozen’ to team behaviors rather than individual behaviors.  Focusing on the team through a HF lens will help build individual accountability to the team.

  • Experiential Exercises – Challenge by Choice

Moving the concepts of team building and teamwork from theory to practice gives us a chance to observe others and self-evaluate ourselves as we contribute or contaminate to the team success.  Processing these exercises creates the opportunity to safely apply what we have seen, heard and done to the real-time operations of ‘every day’.

(Details provided on request)

Operations Training

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

  • Assorted Training options available on request for various Operational issues and programs.

(Details provided on request)

Fatigue Management Training (FMT)

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

The QualaTech FMT course is a designed educational process that makes people aware of the dangers and consequences of fatigue in the workplace and at home.  The course provides the necessary understanding and knowledge that will allow an Organisation to design and/or review their own Fatigue Management Programme (FMP) with confidence and accuracy.  The course will assist management and production to recognize the risks associated with fatigue and subsequently manage that risk under a formal, controlled, systematic and repeatable process.

Comprises of: 

  • Defining fatigue and consequences of un-managed fatigue;
  • What factors and conditions affect fatigue;
  • Fatigue control strategies;
  • Recognize the inevitability of fatigue in the modern world/workplace;
  • Reduce and alleviate fears of reporting fatigue;
  • Understanding fatigue;
  • The chance to express thoughts and concerns;
  • Practical strategies to deal with fatigue; 
  • To be aware of the phenomenon of change; 
  • To understand how people react to change; 
  • To know and apply Change Management strategies;
  • The basics of a Fatigue Management Programme (FMP).

The need to manage fatigue however, is not just about safety.  Fatigue has a tremendous cost in respect of reducing productivity, quality of service and products.  The affect of fatigue in terms of financial loss is difficult to calculate however the consequence to the ‘bottom line’ and overall success is a very real and tangible expensive.

(Download Brochure 0000-4)

Emergency & Aircraft Emergency Response Plan (ERP / AERP) Training

Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Comprises of:

  • Emergency Exercise
  • Table Top Exercise
  • Combination Table & Live Exercise

 (For Airport, Aerodromes & Heliports - Download Brochure 0000-1)

Ramp Apron Safety Training (RAST)

  • Applicable Training for:

Airports, Aerodromes & Heliports, Fixed & Rotary Wing Operations, Manufacturing, AMOs.

Comprises of:

  • Introduction
  • Management of OH&S Airside
  • Airside SMS
  • Airside Planning
  • Airside Vehicle Operation & Driving
  • Airside Movements
  • Training For Safety
  • Performance Management

(Download Brochure 0000-9)

Please note: Brochures have not been developed for all Services and/or are in the development stage.  In the event you require more information on a topic listed here or are in need of a Service not listed, please contact QualaTech for additional information.  Thank you.