Safety Culture Evaluation

The QualaTech Safety Culture Evaluation/Assessment process is designed to identify the kind/type of Safety Culture - comprising of three categories: Reactive, Calculative or Proactive - in effect within an Organization.

Establishing the type of Safety Culture, benchmarking it and assessing the effectiveness is a very difficult process to accomplish from within an Organization with bias or equally as damaging, without an Apprehension of Bias. The best practice is via a nonpartisan 3rd. Party Organization, which can accomplish the Safety Culture Evaluation/Assessment without prejudice.

A rigorous Safety Culture Evaluation/Assessment is not only good for Business and Safety alike but equally, is excellent proof in attaining due diligence. Without understanding the status quo (benchmark), it is not reasonable or possible to improve and/or reform a deficient Culture, Safety or other.

A Safety Culture is defined as a set of six enduring values, behaviors and attitudes, shared by every member at every level within an organization.

  1. Commitment: The extent to which every level of the organization has a positive attitude towards safety and recognizes its importance. Top management should be genuinely committed to maintaining a high level of safety and motivating the workforce to do so as well.
  2. Justness (“Just Culture”): The extent to which safe behavior and reporting of safety issues are encouraged and/or rewarded while unsafe behavior is discouraged.
  3. Information: The extent to which information is distributed to the right people in the Organization. Work-related information must be communicated in the right way to the right people.
  4. Awareness: The extent to which the workforce and management are aware of the risks for themselves and for others implied by the Organization’s operations. The workforce and management should be constantly maintaining a high degree of vigilance with respect to safety issues.
  5. Adaptability: The extent to which employees and management are willing to learn from past experiences and are able to take whatever action is necessary in order to enhance the level of safety within the organization.
  6. Behavior: The extent to which every level of the Organization behaves to maintain and improve the level of safety. From the management side, the importance of safety should be recognized and everything needed to maintain and enhance safety should be put in place.

A positive Safety Culture relies on a high degree of trust and respect between the workforce and management. This is why the QAC Safety Culture Evaluation considers the views and perceptions of both managers and regular employees.

Embodied within a positive Safety Culture is a shared responsibilities towards achieving the Organization’s safety objectives. Accountability for safety is promoted systemwide and everyone is continuously striving to preserve and enhance safety. Every person must be willing and able to adapt and change to safety issues: and equally, they are willing to communicate safety concerns.

Within a 'Safety Culture' six sub-cultures can be identified. The sub-cultures comprise:

  1. Informed Culture: Provides current knowledge about the human, technical, organisation and environmental factors.
  2. Flexible Culture: Adapt in the face of high-tempo operations or certain kinds of danger.
  3. Reporting Culture: People are prepared to report their errors and near-misses.
  4. Just Culture: There is an atmosphere of trust in which people are encouraged (even rewarded) for providing essential safety-related information, but in which they are also clear about where the line must be drawn between acceptable and unacceptable behaviour.
  5. Learning Culture: An organisation must possess the willingness and the competence to draw the right conclusions from its safety information systems along with the will to implement major reforms.

To learn more about the QualaTech 'Safety Culture Evaluation' Service/process, please contact QualaTech for more information.